ITA Airways’ new initiative opens up a new service opportunity for travel agencies. For many people, a dog isn’t just a pet—it’s part of the family. And when it comes time to travel, the ability to bring their dog along can be a deciding factor in choosing a flight or an airline…
Finding a flight is no longer the real challenge for airline ticketing. The challenge begins when, for a given request, you have to figure out which option is the most cost-effective among the fares available on your GDS, those distributed through NDC, NDC agreements negotiated directly with certain airlines, private fares, and market-specific fares…
For years, the future of air travel has been described using terms such as digitization, personalization, NDC, automation, new sales models, and process transformation. Many of these innovations were initially viewed as developments destined to change the industry in the medium or long term. The industry is entering a new phase of its…
In airline ticketing, growth means increasing traffic, expanding the customer base, and boosting the volume of tickets issued. For an IATA agency, however, there is also a path that allows it to leverage what it already has: its ticketing capacity, the experience it has gained in the market, and the business relationships it has built over time. This path involves the creation of…
There are nights when the phone stays on the nightstand, or nights when you sometimes end up working late at the office—to be tirelessly available or to handle the usual unexpected issues. A sub-agency needs to issue a quote urgently. A rate appears on one channel but not on another. A payment requires verification. A rule…
The Fastest Way You don’t always have to be standing in front of the station’s large display to find out which platform a train will depart from. You can also check the train schedule on your smartphone, either before you arrive at the station or while you’re moving from one platform to another. The fastest way is to open Google…
Behind every flight, there’s much more than just a journey. An airline ticket isn’t just a confirmation of travel. It’s a person’s departure toward a destination. It could be a worker returning to their family, a mother accompanying her children, a student heading back to college, or an entrepreneur who needs to make it to a meeting…
When every agency performs well and, together with the others, creates greater value. In an orchestra, every musician has their own role. The violin adds its own voice, the double bass provides depth, the piano builds harmonies, the woodwinds open up new sonic spaces, and the percussion comes in at just the right moment, supporting the rhythm of the entire performance. Every instrument is…
Airline distribution is undergoing a transformation that goes far beyond the mere introduction of a new fare channel. GDS and NDC are no longer necessarily two alternative models: they are becoming complementary components of an ecosystem in which traditional content, dynamic offers, ancillary services, low-cost carriers, and different payment systems must coexist within the same…
Anyone who runs an IATA agency specializing in ethnic fares is well aware of a feeling that has become increasingly evident in recent years. On the one hand, the market continues to grow, demand is rising, communities are traveling more and more, and this traffic is generating significant volumes. On the other hand, there is also a growing sense that simply working harder is no longer enough…
